FAQs

Take a look at some of our frequently asked questions to see if we have your answer below!

What currency are the prices I see in the site?

All prices are in USD.

What is your shipping policy?

We offer Free Worldwide Shipping with no minimum order requirement!

As soon as your order is placed, our office receive a notification to spring our team into action. We’ll verify the order and immediately get it out for processing.

Our store has set up distribution channels directly with manufactures all over the world, so your order will be processed at the manufacturer and shipped out within a few days.

Normally, when you are buying items from local stores and prices are way much higher, this is because there are multiple levels of shipping, storage and handling in between the item’s manufacturer and the retailer, which bumps up the price dramatically. This direct supply chain for our items allows us to cut up to 60% in middleman costs and bring you amazing prices, which is exactly what our mission is - to give you a great and worthy deal without compromising on quality!

By cutting out all the middle and processing your items directly from the manufacturer, your shipping times might be a little longer, but the prices you get are drastically lower with same premium quality.

That’s how we’re able to bring you premium products at the same quality for half the price!

Here are normal delivery times on most items:

Domestic US: 2-3 weeks

International: 2-4 weeks

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include all a name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address, what do I do now?

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, kindly notify us via email at support@muddandmischief.com If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-21 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to support@muddandmischief.com and we will be happy to assist you in any way we can.

We do receive a large number of emails. If you wish to get a prompt response, kindly attach your order number and address the problem clearly. Thank you!